Refund policy

All sales final
Because our equipment is ordered, built or reserved specifically for you, all sales are final once your order is confirmed. We do not accept returns or offer refunds for change of mind.

Cancellations
You may cancel within 48 hours of placing your order for a full refund, as long as the order has not yet been placed with the manufacturer. After that, cancellations are not available.

Damaged or defective equipment
Please inspect your equipment at delivery and note any visible damage on the delivery receipt before signing. Contact us within 48 hours of delivery with photos at info@maxvitality.co. If your equipment arrives damaged or develops a defect covered by the manufacturer’s warranty, we will work with you and the manufacturer to repair or replace it.

Online orders (PEMF mats, Vitality Salts)
Unopened items in their original packaging may be returned within 14 days of delivery for a refund, minus original shipping. Opened items are final sale unless they arrive damaged or defective.

Delivery delays
If we can’t deliver within the timeframe we quoted, we’ll let you know right away with an updated date, and you may cancel for a full refund of any unshipped items.

Questions
Call or text (978) 548-7603 or email info@maxvitality.co.